Booking Standards

Booking Standards

1. Once bookings are made, they can not be cancelled for any reason. If you wish to change the dates or forfeit the booked service, please reach out to customer support to assist with making these changes to your booking. 

2. Bookings will show a scheduled time and date for service to be performed. This is subject to change at any time. If you need specific times and days, please note this in the description at the time of booking or contact customer service and we will do the best we can to accomodate.

3. Please review our list of booking service standards for any questions as to what may or may not be included in your service booking. Review each service and subservice presented in the Booking Standards to better understand the services that will be provided to you upon booking.

4. By agreeing to our booking terms, if on site service is required, you the client agree to allow property access with or without notification or client being present on site. Work should commence during normal operation hours which may differ based on crews and type of services provided. Should you have any questions about hours of operations for any service crews, please contact customer support for more information. Property access is granted by the client to the company for the duration of the booking period.

5. Should personnel arrive on site to perform service and access is not permitted or site conditions do not meet our term conditions, the service will be performed to the crew's best ability and will be counted as a normal service call.

6. Should you be unhappy with services rendered, you have the right to request  new personnel for your next scheduled service assuming additional personnel are available in your service area.

7. Should you move, change locations, or no longer reside at the service address, your contract will need to be updated to reflect your new service address based on the contractual amount remaining on your contract. Contact customer service within 5 business days of your relocation to transfer your service during this time period.

8. Company may cancel booking or service at any time for any reason. Should your booking be cancelled, completed services will be deducted from your booking total and the remaining portion of the booking may be pro rated as a credit to the client if approved by the company.

9. You as the client agree to allow Company to take before and after pictures of the service area for proof of work. Photos may be used by Company as needed for any archived records, marketing, proof of work, or reason deemed necessary by the Company, with or without client's approval. 

10. By entering into this service contract you agree to all booking terms and payment conditions and authorize the company to process payments and perform services as instructed and ordered by the booking until deemed complete by the company.

11. By signing up for service on our platform, you agree to our terms and conditions, privacy policy, and booking service agreements.

1. Different cleaning services will entail a different group of services. Please review the descriptions of services to be provided for each service at the time of booking.

2. Access to the service area will need to be granted prior to scheduled booking time. If property access codes are not provided, Client will be responsible for allowing entry to facility prior to booking. 

3. If Client has allergies or for any reason, specific cleaning chemicals are not desired, client is responsible for stating so in the notes section at the time of booking. For a full list of our Material Saftey Data Sheets, please contact us for a list of cleaning products we use.

4. Company is not responsible for any allergic or side effects caused from use of cleaning products for humans or animals that may reside or enter into the service area.

5. Should Client desire to use products not commonly stocked by our cleaners, the Client should provide these cleaning products and make them readily available for use prior to the scheduled cleaning service.

6. Should any type of construction, treatment, sealant, epoxy, resin, or surface products be recently applied to any surface in the house, Client should notify the Company in the notes section at the time of booking or within the booking task card prior to scheduled service. This will help Company identify and avoid any toxic or potential harmful combination of cleaning chemicals to be used.

7. Should an area be deemed too dangerous to perform work, crews have the full right to stop work until the area is deemed safe to work in. Should an area not be deemed safe to work in, the service may need to be rescheduled, cancelled, forfeited, or additional equipment and personnel may be needed to work safely. Should this occur, additional cost could occur outside of the original booking fee.

1. Grass will be cut to height recommended by crew based on type of grass and season.

2. Access to the property is authorized at all times during the duration of this service contract.

3. Any gate, community, or general access codes needed to perform service at the booking location will be provided by the client at the time of ordering a booking.

4. Should a crew arrive on site to perform service and access is not permitted or site conditions do not meet our term conditions, the service will be performed to the crew's best ability and will be counted as a normal service call.

5. Service area should be cleared of all debris and objects such as but not limited to: rocks, trash, debris, toys, pet items, chains, leashes, animal constraints, trash cans, trampolines, basketball goals, playgrounds, and any object that would prevent crews from performing service in the areas.

6. Crews will not move any objects to perform service due to safety and liability of the objects and future circumstances that may possibly arise as a direct result. This includes but not limited to: trampolines, grills, basketball goals, grills, play houses, etc. Please rotate these items prior to service if you need service in those areas.

7. Should areas contain waste such as but not limited to: trash, animal waste, debris, etc., additional fees may occur or service may be rejected.

8. Pets will be removed from the service area prior to commencing work.

9. Client will ensure no persons, vehicles, or animals enter the working space while equipment is in use or service is being performed.

10. Service areas should not contain any standing or flowing water throughout the working area. Should the area be deemed too wet to perform service the client surrenders the right to perform the task and will be marked as a completed task by the crew.

11. Sprinklers, plants, utility lines, wiring, and any potential objects that could be damaged during work will be marked by the client or utility company using a colored ribbon or flagging prior to commencing work. 

12. Any damaged caused as a result of non compliance with our terms of service will be at the client's sole responsibility.

13. Crews will not perform mowing services directly within flowerbeds or within 6" of any utility lines unless a cleanup service is ordered and is approved by a company manager prior to commencing work.

14. Crew will not perform any excavation or work that is deemed as unsafe and has full right to stop work. 

15. Any necessary permits or approvals that may be required in order to perform the booking service will be at the sole responsibility for the client to aquire and maintain throughout the duration of the service contract.

1. Any permits and local approvals should be requested and permitted by the client.

2. Company is not responsible for damage or incidents that may occur from performing service.

3. Client agrees no people or animals will be in or near the work zone.